SUBSCRIPTION TERMS

Our Bouquet Subscriptions are a classic example of Community Supported Agriculture (CSA): the idea that community members support their local farmers by purchasing a seasonal subscription, sharing in the reward and risk of farming. In return, you get access to our best harvests - we prioritize our subscribers! In the unlikely event of crop failure or natural disaster where we are unable to fulfill a subscription, we will communicate clearly with our valued subscribers, and make up for it with other flowers later in the season.

Email: We use email as our primary form of communication, so please provide the correct email address at checkout. Add us to your address book so our messages are sure to reach you: mcculloughflowerfarm@gmail.com. We can’t be responsible if our messages are filtered to your spam folder. Subscribers are responsible for contacting McCullough Flower Farm by email if they are not receiving our notifications.

Pick-Ups: Subscribers are responsible for picking up their flowers on the specified pick up day. We will hold your bouquet for up to 24 hours, but any bouquets not claimed within 24 hours will be donated to a local retirement community (so if you miss a pick up, you can feel good knowing your flowers brightened someone’s day). Due to the small size of our farm, we cannot credit or refund a missed or forgotten bouquet. But you may send a friend or family member to pick up your bouquet on your behalf.

Refunds: Our subscription flowers are planned in advance, grown-to-order and harvested accordingly. We cannot promise to accommodate any pickup date changes, we will not credit or refund any missed or forgotten bouquets, and subscriptions are non-refundable. If it turns out you are unable to pick up a subscription you’ve purchased, you are welcome to transfer your subscription to a friend - just provide us with their contact details.

Nature of flowers: Flowers are a perishable product, with variable vase life for different types, dependent on care. Subscription flowers are harvested at peak freshness and hydrated properly so that subscribers receive a top notch product. Subscribers are solely responsible for care following pick up.